Frequently Asked Questions

Find answers to common questions about our services or call us

We provide a variety of services tailored to meet your needs. From consultation to implementation, we ensure quality at every step. Feel free to reach out if you have specific inquiries.

You can easily book a service by visiting our Booking page and choosing the service needed. Just fill in the form, and we’ll take care of the rest!

We provide a range of heating and plumbing services including installation, maintenance, and repair of heating systems, boilers, and associated plumbing fixtures.

Yes, all our services come with a satisfaction guarantee. If you’re not happy, we’ll work to make it right at no extra cost to you.

We cover all of Cheltenham, Gloucestershire and the surrounding areas. Check our Services page for detailed locations.

Yes, we can provide gas safety reports and certificates for landlords and homeowners. We carry out Gas safety checks, Boiler servicing and issue certificates as required.

Every 12 months without fail! Why not plan ahead and have your boiler serviced and have a Boiler Health Check carried out during the warmer periods, where extra work can be carried out without leaving you in the cold.

Contact us today to book your annual service. We will also provide a reminder service year on year so you don’t forget and lose out on the boiler warranty.

This very much depends on which boiler you buy. The warranty will depend on the make, model, and manufacturer. It will also depend on whether you have had the boiler serviced every 12 months and fitted within the guidelines of the manufacturer.

If you are looking to have a new boiler installed, we offer a wide range, please contact us today to arrange a free quotation for your new boiler.

Yes, all boilers we install are registered with Gas Safe. This is completed once we register your boiler with the manufacturer. All your installation documents are forwarded to you by the Manufacture.

Yes, we can perform a powerflush on your central heating system. A powerflush is a deep clean of your central heating system and should only be performed by a professional. We powerflush your system using high pressure and special chemicals which remove dirt and debris from your system and improve its performance. It can take a number of hours to perform a powerflush. The good news is it shouldn’t need to be done too often. Please contact us for a quote.

Please watch this video:- https://youtu.be/TjNpTIPD9a0

 

We often get asked this, a lot of companies don’t charge a call out fee which we feel can be misleading, as no company can afford to work or operate for free. Our upfront call out fee covers the call out and up to the first hours labour and / or diagnostics of the problem, to which we will need to quote, order parts and return another day to suit you.

Within the call out fee you are paying for, is our many years of experience and qualifications to troubleshoot the plumbing or heating issue in your home quickly and efficiently.

Combi is short for “combination”. It refers to the way this type of system serves as both a central heating boiler and a hot water heater. That means there is no need for a water tank, as hot water is provided on demand. As well as saving the space normally taken up by a water tank (in the loft or airing cupboard), a combi boiler saves on hot water costs as well as giving you hot water at mains pressure.

This typically forms part of a conventional heating system and is linked to a series of water tanks that feed the boiler and radiators. Storing hot water is key to this system, so unlike a combi, a plentiful supply of hot water is always available. Space in the loft and airing cupboard is required for tanks.

Like a regular system, this uses stored hot water. As the water is pumped from the boiler straight to the radiators and hot water tank, it is a faster, more economical system. What’s more, many of the components of the system are built in, making it easier, quicker and more affordable to install.

Solar thermal water heating panels convert the energy from the sun into heat to produce hot water for the home. Modern solar panel systems can provide up to 70% of the hot water requirement for your home, providing the system has been well sized. The panels complement existing heating systems that use a regular or system condensing boiler.

Here are a few signs that your radiator might need bleeding:-

  • Cold spots on the radiator, especially near the top.
  • Radiators taking a long time to heat up.
  • Gurgling noises when the heating kicks in.

Still not sure? It’s worth bleeding your radiator anyway! If you hear a hissing sound, that’s the trapped air escaping. Once the hissing stops, you’ll know the air is gone, and your radiator is all set.

Bleeding a radiator isn’t as complicated as it seems and can be done at home as you have the right tools and follow this handy guide! By following these steps, you can make sure your radiators are working efficiently and keeping your home warm.

Tools you’ll need:-

  • A jug to catch excess water
  • A towel
  • A radiator bleed key
  • Radiator bleeding instructions:-

 

  1. Turn off your heating to prevent getting splashed by hot water.
  2. Have your bleed key at the ready. If you don’t have one to hand, you can buy one from your local hardware or DIY shop.
  3. Place a towel and container underneath the valve on the floor to catch any water that may come out of the radiator.
  4. Find the valve on one of the top corners of the radiator.
  5. Use the bleed key to open the valve slowly – turning about a quarter of a turn anti-clockwise. Bleeding a radiator with a key is the best way to do this safely.
  6. You’ll hear a hissing sound as the air releases from the valve. When the sound stops and water begins to drip, close the valve by turning it in a clockwise direction.
  7. Repeat the bleeding process on all radiators that require bleeding.
  8. Turn your heating back on and check that your radiators are working once more.

We do recommend the use of suitable water treatment in the form of an inhibitor to the heating water system, in accordance with the water treatment manufacturer’s instructions. The concentration level of the water inhibitor should be checked every 12 months or sooner if system content is lost.

A heat pump works on similar principles to the way a domestic fridge works.

A water and glycol mixture is pumped around the collector circuit and causes the refrigerant in the evaporator to turn to gas. This refrigerant passes through the compressor, causing the temperature to rise significantly.

The hot gas moves to the condenser where it condenses and the latent energy is released into the heating circuit.

What We Offer

Explore Our Range of Services

We offer top-notch plumbing services for all your needs. Whether it’s a leaking boiler, a radiator not working, or a bigger heating problem, we are here to help.

Gas Safety Inspections

Underfloor Heating Repairs

Central Heating Installations

Gas Boiler Installations

Boilers and Central Heating Systems

Unvented Hot Water Cylinders

Gas Fire Installations

Smart thermostat Installations

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